Privacy Policy

LAST UPDATED: 11/03/2026 (originally effective 05/20/2024)

Local and account-authentication update: 11/02/2026. The Local-specific provisions below and the updated authentication and contact information apply from November 2, 2026. The existing California historical-disclosure tables retain the reporting periods of the May 20, 2024 notice; this update does not restate them as new twelve-month disclosures. On November 3, 2026, we clarified how you can delete data we receive through Facebook sign-in and how our mobile apps use the Meta SDK.

Dr.Tail Inc., our affiliates and subsidiaries (the “Company,” “we,” “us,” or “our”) provide this privacy policy (the “Privacy Policy”) to inform you about information collected from you, through our interactions with you, through websites and mobile applications under the control of the Company that link to this Privacy Policy, and our services (collectively, “Services”), as well as how we use and protect personal information.

PLEASE READ THIS PRIVACY POLICY TO LEARN ABOUT THE INFORMATION THAT THE COMPANY COLLECTS FROM YOU AND HOW THE COMPANY USES THAT INFORMATION.

Different features involve different information and choices. This Policy explains our processing; it is not a waiver of your privacy rights or blanket consent to every possible use of personal information. We provide additional notices and obtain consent where required for a particular purpose.

If you are a resident of California additional privacy terms apply to you. Click here to access the Company’s Privacy Policy for California Residents.

SCOPE

This Policy applies to the Dr.Tail websites and applications that link to it, including Dr.Tail Local, account services, veterinary consultation features, and related record-management and analysis features. A feature-specific notice may explain additional processing. Sharing an account across Dr.Tail Services does not make your private consultations part of the public Local KnowledgeBase. Commercial contracts may allocate responsibilities between organizations but do not override applicable privacy rights.

Additional Policies from Providers

Some Providers may have additional Privacy Policies or Informed Consent documents that describe their data practices; see those documents for more information on how your Provider may use your personal information during care.

INFORMATION WE COLLECT

The Company collects data to provide the Services you request, ease your navigation on our website, communicate with you, and improve your experience using our Services. Some of this information is provided by you directly, such as when you create an account on our website or mobile application. Some of the information is collected through your interactions with our Services. We may collect such data using technologies like cookies, web beacons, and other tracking technologies, error reports, log files, and usage data collected when you interact with the Services.

We also obtain data from third parties or use third parties to assist us with data collection. For example, we may supplement the data we collect as described in this section by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your Internet Protocol (“IP”) address notably to customize certain services to your location. In addition, we utilize third-party services to collect usage data.

The data we collect depends on the Services and features thereof that you use.

We collect personal information when you provide it

You may provide the following information to us, depending on how you interact with us:

Personal details, such as your name, postal and email addresses, phone number, birthday information and other contact information, when you register with our Services, use online consultation service “Ask Dr.Tail Vet Now” feature of our Services;

Demographic information, such as age or gender;

Account information, such as your username or password (or anything else that identifies you) used to access our Services;

Information you share during communications and interactions with us, such as the content of email messages, chat sessions, text messages, and phone calls;

Location or geolocation information, such as device ID and device location information when using our Services (if your device settings permit us to collect this information);

Profile information, including times you prefer to visit the Services; and

Other personal information you choose to provide us when you interact with us, such as through pet animal records, social media, message boards, and question and community chat forum, etc.

You may choose a supported social sign-in method, such as Facebook, Google or Apple. We receive the authentication token or code and account information the provider makes available, such as your provider identifier, email address and name. We do not receive your Facebook, Google or Apple password through social sign-in. The methods available may differ by service.

Facebook sign-in data. If you sign in with Facebook, we receive your Facebook identifier, name and email address. We use them to create your Dr.Tail account, sign you in and for the other purposes described in this Policy. To delete this data, remove Dr.Tail in your Facebook settings (Settings & privacy > Settings > Apps and websites) and request deletion. We then delete your Facebook connection and the email address we received from Facebook, and Facebook shows you a link and confirmation code to check the request. This does not delete your Dr.Tail account or pet records. To delete your account, use Delete account in the Dr.Tail app or website, or email support@drtail.us.

If you register a passkey, we store the public credential and associated security and device metadata needed to authenticate you. We do not receive fingerprint or facial recognition templates from your authenticator through passkey authentication. Your device or passkey provider manages the private credential.

You may also provide us with contact information of other individuals, including your friends and family, whom you might invite to join the Services.

If you make a purchase using a credit or debit card through the Services, your billing information will be collected by a third-party payment provider and not by us. We may collect contact information such as name and email in order to handle the purchase and offer customer support.

We may collect personal information using automated technologies

We may use automated technology, such as cookies, web beacons, and similar technology (hereinafter, collectively “Automated Technology”), to collect information from your computer system or mobile device when you visit or use our Services.

We may use Automated Technology to collect information about the use of our Services, analyze trends, determine the number of users that visit certain pages or open messages or newsletters, administer the website, track your movements around the website, and to gather demographic information. We may use your internet protocol (“IP”) address to derive your approximate location. This allows us to customize your experience with our Services. We may also use this information to prevent fraud.

Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, enhance security, see which areas and features of our Services are popular and count visits.

Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits and understand usage of our Services.

We may use automated technology to collect information about your:

IP address;

computer or mobile-device operating system and browser type;

type of mobile device and its settings;

unique device identifier (“UDID”) or mobile equipment identifier (“MEID”) of your mobile device;

device and component serial numbers;

advertising identifiers (for example, an Identifier for Advertising (“IDFA”) on Apple devices) or similar identifiers;

referring webpage (a page that has led you to ours) or application;

online activity on other websites, applications, or social media; and

activity related to how you use our Services, such as the pages you visit on our websites or in our mobile apps.

Voice and Video Information.

If you consent, we may collect your voice and video image for ongoing quality improvement and quality assurance of our Services. The consent form you are provided before agreeing to provide video to us will provide additional information on how video data is collected, used, and retained.

Information Automatically Collected. We automatically log information about you and your computer, phone, tablet, or other devices you use to access the Services. In particular, when visiting the Services, we log your computer or device identification, operating system type, browser type, browser language, the website you visited before browsing to our website, pages you viewed, how long you spent on a page, access times, and information about your use of and actions on the Services. How much of this information we collect depends on the type and settings of the device you use to access the Services.

HOW WE USE YOUR INFORMATION

We may use, sell, or disclose personal information, including information that we combine from your interactions with our Services or third parties to conduct our business and to provide you with the best services and experiences.

We use the information we collect for the following purposes:

To provide our products and services and contract with you, including payment processing and customer support;

To manage our relationship with you, including responding to your comments and questions;

To personalize and improve our products and services and your overall customer experience, including to send you marketing and advertising communications tailored to your interests; improving our existing technologies and developing new products and services;

To operate our business, including account verification, audits, security, and compliance with applicable laws and regulations;

To conduct business analytics, including research to assess the effectiveness of our Services, marketing, and advertising, and to analyze market trends and (future) customer demand;

To ensure the security of our Services, including the detection, prevention, and investigation of attacks and to protect against, identify and prevent fraud and other crime, claims and other liabilities; and

To comply with legal obligations and our internal policies, including to defend or protect us, you, our customers, or third parties, from harm or in legal proceedings; enforce our Terms of Service; and respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance.

AI-assisted processing. Some features use automated systems or AI service providers to process a request, organize records, identify relevant information, search for relevant records or produce a response. Depending on the feature, this can involve sending the information needed for that request to a provider. Representations such as embeddings may be used for similarity search. Removing obvious contact information reduces disclosure but does not necessarily make free text or its representations anonymous. Processing a request or performing similarity search is distinct from using records to train a model.

A Local contribution licence or application connection does not by itself authorize unrelated use of private account information, consultations or uploaded records for AI training or third-party data sales. If we introduce a separate personal-information AI development or independent third-party training program, we will describe the particular data, purpose, recipients and choices and obtain any consent required before that processing begins. This update does not retroactively authorize a materially different use of information already collected.

Sponsored research and questionnaires. Some research or questionnaire features may include questions requested by external businesses. Answers may be used for research, product or business analysis, paid reports or data licensing. A notice for the particular feature should identify the relevant purpose and recipients. Individual or pseudonymous response records may remain personal information even if names or direct contact details are removed. Do not assume that every questionnaire dataset is anonymous or that a general policy update supplies any consent required for an independent commercial use. Applicable privacy choices continue to apply.

PROVIDERS

Registering as a Provider(Veterinarian). If you register as a Dr.tail Provider, we may collect information from you including your name, photo, email address, phone number, postal address, date of birth, Social Security or social insurance number, Tax Identification number, your bank account information to receive payment, copies of your identification, and information about your education, experience, and practice, including licensure information. We also collect optional demographic information including your race, disability status, and sexual orientation.

HOW WE SHARE YOUR INFORMATION

Access to your information is restricted to only those employees or agents, contractors or subcontractors of the Company who have valid reasons to access this information to perform any service you have requested or authorized, or for any other purpose described in this Privacy Policy. The information you provide may be sold or rented to third parties.

We may provide personal information to:

Affiliates and subsidiaries;

Third-party service providers who perform functions on our behalf, including website hosting, payment processing, identity verification, data analysis, information technology and related infrastructure provision, customer service, email delivery, online advertising, auditing, and other services;

Anyone expressly authorized by you to receive personal information; and

Anyone to whom we are required by law to disclose personal information, upon valid and enforceable request thereof.

The Company may share personal information if the Company or one of its affiliates is involved in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control (in whole or in part).

We will access, disclose and preserve personal information when we have a good faith belief that doing so is necessary to:

comply with applicable law or respond to valid legal processes, including from law enforcement or other government agencies, upon valid and enforceable request thereof; or

operate and maintain the security of our Services, including to prevent or stop an attack on our computer systems or networks.

Please note that some of our Services may direct you to services of third parties whose privacy practices differ from the Company’s. If you provide personal information to any of those services, your data is governed by their privacy statements or policies. The Company and its affiliates are not responsible for the privacy practices of these other websites. Please review the privacy policies for these websites to understand how they process your information.

Live Consultation Service

If you register, or are registered as Providers and Users, to use Dr.tail Veterinary Live Consultation, we will collect your name, email address, cell phone number to facilitate your registration.

This session is conducted via videoconference, and you may choose whether to display your name, or Dog’s name in the videoconferencing tool, and whether to have your camera on or image displayed.

SECURITY

We maintain reasonable physical, technical, and administrative safeguards for our Services designed to protect against loss, misuse, unauthorized access, disclosure, alteration or destruction of the information we collect. Despite these efforts, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

You are responsible for maintaining the security of your account credentials for the Services. The Company will treat access to the Services through your account credentials as authorized by you. Unauthorized access to password-protected or secure areas is prohibited and may lead to criminal prosecution. We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security. If you believe that information you provided to us is no longer secure, please notify us immediately using the contact information provided in this Privacy Policy.

COOKIES & SIMILAR TECHNOLOGIES

Types of Cookies

We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them). To make it easier for you to understand why we need them, the Cookies we use on our websites can be grouped into the following categories:

Strictly Necessary: These Cookies are necessary for the websites to work properly. They include any essential authentication and authorization cookies for our websites.

Functionality: These Cookies enable technical performance and allow us to “remember” the choices you make while browsing our websites, including any preferences you set. They also include sign-in and authentication cookies and IDs that enable you to return without additional sign-in.

Performance/Analytical: These Cookies allow us to collect certain information about how you navigate the websites or utilize the Products running on your device. They help us understand which areas you use and what we can do to improve them.

Cookies Provided by Third-Party Services

We also use third-party analytics providers, including Google and other companies that provide analytics services, to collect information about websites usage and the users of the websites, including demographic and interest-level information. Google uses cookies in order to collect demographic and interest-level information and usage information from users that visit the websites, including information about the pages where users enter and exit the websites and what pages users view on the websites, time spent, browser, operating system, and IP address. Cookies allow Google to recognize a user when a user visits the websites and when the user visits other websites. Google uses the information it collects from the websites and other websites to share with us and other website operators’ information about users including age range, gender, geographic regions, general interests, and details about devices used to visit websites and purchase items. Analytics information may be associated with account or device identifiers depending on the feature and configuration. We use it for the purposes described in this Policy and applicable feature notices. For more information regarding Google’s use of cookies, and collection and use of information, see the Google Privacy Policy (available at https://policies.google.com/privacy?hl=en). If you would like to opt out of Google Analytics tracking, please visit the Google Analytics Opt-out Browser Add-on (available at https://tools.google.com/dlpage/gaoptout).

Our mobile apps use the Meta (Facebook) SDK to measure app installs and in-app events, such as completing sign-up or starting a consultation, to attribute installs to Meta advertising and to open links from Meta ads in the app. The SDK may send Meta your device and advertising identifiers, app and device information and those events. Meta's use of this information is governed by the Meta Privacy Policy (available at https://www.facebook.com/privacy/policy/). You can limit the use of your advertising identifier in your device settings.

Other Similar Technologies

In addition to standard cookies and web beacons, our services can also use other similar technologies to store and read data files on your computer. This is typically done to maintain your preferences or to improve speed and performance by storing certain files locally.

How to Control and Delete Cookies

Cookies can be controlled, blocked or restricted through your web browser settings. Information on how to do this can be found within the Help section of your browser. All Cookies are browser specific. Therefore, if you use multiple browsers or devices to access websites, you will need to manage your cookie preferences across these environments.

If you are using a mobile device to access our Services, you will need to refer to your instruction manual or other help/settings resource to find out how you can control cookies on your device.

Please note: If you restrict, disable or block any or all Cookies from your web browser or mobile or other device, the websites may not operate properly, and you may not have access to our websites available through the websites. The Company shall not be liable for any impossibility to use the Services or degraded functioning thereof, where such are caused by your settings and choices regarding cookies.

To learn more about cookies and web beacons, visit www.allaboutcookies.org.

Do Not Track: Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many website operators, including the Company, do not respond to DNT signals.

INTERNATIONAL CROSS-BORDER DATA TRANSFER

Dr. Tail may maintain servers anywhere in the world. Please note that we may be transferring your information outside of your region for storage and processing around the globe. By using the Services, you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that differ from those of your country.

CHILDREN’S PRIVACY

Our Services are not intended for use by or targeted to children under age 18, and we do not intentionally gather any information about children who are under this age. If we discover that a child has submitted information to us, we will attempt to delete the information as soon as possible. If you believe that we might have information from a child, please contact us at support@drtail.us.

DR.TAIL LOCAL

These provisions apply when you use Dr.Tail Local features, including contributor profiles, clinic information and connected applications, as those features are made available.

Public profiles and contributions

Your Local contributor profile uses a public name that you choose. Information you choose to add to that profile, including your bio, avatar and external links, is public. Your login email address and phone number are not automatically published as profile information.

Clinic proposals, Field proposals, submitted facts, safe source references, verification information and contribution activity may be visible to anyone, including search engines and AI applications. Records may show the contributor and when information was submitted, observed, updated, verified or disputed. Publication does not mean Dr.Tail has verified a submission.

Do not submit private patient or pet-owner records, personal staff contact details, credentials, confidential material or unnecessary personal information to the public KnowledgeBase. If we request restricted evidence, use the designated private channel rather than a public submission.

Connected applications and agents

When you connect an application or AI assistant, we process the application identifier, permissions, account linkage and connection history. The application may use the Local functions you authorize. A Local connection does not grant access to private Dr.Tail consultations, pet records or unrelated account functions.

We receive the tool requests and submitted information sent to Local; connecting an application does not mean we receive every conversation you have in it. The application may separately retain requests and responses under its own terms. You can request revocation or use available connection-management controls to stop future access. Revocation does not automatically delete information already received by the application or previously submitted contributions.

Clinic research and verification

Our research team may collect clinic information from clinic websites, permitted records and communications with clinics. We record relevant sources, dates and information needed to evaluate and update facts. Public clinic facts and business contact details are distinguished from personal contact details, private correspondence and raw evidence. This Policy does not supply another participant's consent to telephone recording.

KnowledgeBase uses and personal information

Properly licensed clinic information may be used in directories, search, comparison and recommendation features, reports, paid APIs and licensed datasets. Commercial use of clinic facts does not automatically include private contributor account information or consultation records. A public profile is not blanket consent to sell a person's profile or use it for unrelated AI training.

For standalone licensed KnowledgeBase datasets and feeds, our default is to exclude contributor identifiers, names, biographies, avatars and profile links. Include only the minimum attribution required by an accepted source licence where applicable privacy requirements permit it. Public contributor-profile and activity features are distinct from these exports. Information that qualifies as personal information remains subject to applicable privacy requirements even if it appears in a clinic record or public contribution.

Retention, corrections and account choices

Closing a Local profile, disconnecting an application and closing a shared Dr.Tail account have different effects. Contact support@drtail.us if you need help with a correction, removal or account request. You may also use privacy@drtail.us for the opt-out requests described in this Policy.

Non-personal clinic facts and their change history may remain after account closure. Retention and disclosure of personal information remain subject to this Policy and applicable law. A contract term's survival is not permission to retain every personal detail indefinitely; a pseudonymous contributor identifier is not necessarily anonymous.

We retain information as needed for the relevant service purpose, security, legal obligations and dispute handling, with appropriate limits for the category and purpose. Applicable requests may require removing, restricting or de-identifying information in active systems and relevant derived records. Copies held independently by other parties may remain, but that does not eliminate our obligations concerning our systems, contracted recipients or applicable privacy requests.

Relationship to other Dr.Tail records

Local profile and contribution processing is separate from private consultation and pet-record processing. Local contributions are governed by the Dr.Tail Local Supplemental Terms in Section 22 of the Terms of Service. Accepting those content terms or connecting an application is not consent to every other personal-information purpose.

CHANGES TO THIS PRIVACY POLICY

We update this Policy to reflect changes in our practices and legal requirements and identify the relevant update date. For material changes, we provide additional notice and obtain consent where required before the new processing begins. We do not treat a Policy update alone as permission to disregard earlier commitments concerning information already collected.

CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact us by any of the following methods:

You may email us at support@drtail.us, or contact us by post at our corporate address, located at:

Dr.Tail Inc. 440 N. Wolfe Road Sunnyvale, CA 94085 United States

SUPPLEMENTAL NOTICE FOR CALIFORNIA RESIDENTS

Effective Date: 05/20/2024

This Dr. Tail Privacy Policy for California Residents (“Policy”) supplements the information contained in Dr.Tail Inc.’s (the “Company,” “we,” “us,” or “our”) Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this Policy to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Policy.

INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”).

In particular, we have collected the following categories of personal information from or about consumers within the last twelve (12) months:

Category	Examples	Collected
A. Identifiers.	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.	Yes
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.	Yes
C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	No
D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	No
E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	No
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.	Yes
G. Geolocation data.	Physical location or movements.	Yes
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.	Yes
I. Professional or employment-related information.	Current or past job history or performance evaluations.	No
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	No
K. Inferences drawn from other personal information.	Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	Yes
L. Pet’s Medical information Animal’s name, age, nutrient, pictures, current physical status, behavior, symptoms, Medical history, Medical records, consultation, environments	Data storage and hosting providers Business operations, communications, and collaboration tools Sales and marketing tools Internet Service Providers Product infrastructure tools	Yes

We obtain the categories of personal information listed above from the following categories of sources:

Directly from you. For example, from forms you complete or products and services you purchase.

Indirectly from you. For example, from observing your actions on our website.

We may also collect information about you from third parties.

USE OF PERSONAL INFORMATION

We may use or disclose the personal information we collect for one or more of the following purposes:

To fulfill or meet the reason you provided the information.

To provide, support, personalize, and develop our website, and services.

To create, maintain, customize, and secure your account with us.

To process your requests, purchases, transactions, and payments and prevent transactional fraud.

To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

To personalize your website and mobile application experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, mobile application, third-party sites, and via email or text message (with your consent, where required by law).

To help maintain the safety, security, and integrity of our website, mobile application, products and services, databases and other technology assets, and business.

For testing, research, analysis, and product development, including to develop and improve our website, mobile application, products, and services.

To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

As described to you when collecting your personal information or as otherwise set forth in the CCPA.

To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our users/consumers is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

SHARING PERSONAL INFORMATION

We may also share your personal information by selling it to third parties, subject to your right to opt-out of those sales. Our personal information sales do not include information about individuals we know are under age 16. In the preceding twelve (12) months, we have sold the following categories of personal information to the categories of third parties indicated in the chart below.

Personal Information Category	Category of Third-Party Recipients	ㅤ
ㅤ	Business Purpose Disclosures	Sales
A: Identifiers.	Affiliates, partners, parent/subsidiary organizations, service providers, advertising networks, and government entities	Affiliates, partners, parent/subsidiary organizations, service providers, advertising networks, and government entities
B: California Customer Records personal information categories.	Affiliates, partners, parent/subsidiary organizations, service providers, advertising networks, and government entities	Affiliates, partners, parent/subsidiary organizations, service providers, advertising networks, and government entities
C: Protected classification characteristics under California or federal law.	None	None
D: Commercial information.	None	None
E: Biometric information.	None	None
F: Internet or other similar network activity.	Affiliates, partners, parent/subsidiary organizations, service providers, advertising networks, and government entities	Affiliates, partners, parent/subsidiary organizations, service providers, advertising networks, and government entities
G: Geolocation data.	Affiliates, partners, parent/subsidiary organizations, service providers, advertising networks, and government entities	Affiliates, partners, parent/subsidiary organizations, service providers, advertising networks, and government entities
H: Sensory data.	Affiliates, partners, parent/subsidiary organizations, service providers, advertising networks, and government entities	Affiliates, partners, parent/subsidiary organizations, service providers, advertising networks, and government entities
I: Professional or employment-related information.	None	None
J: Non-public education information.	None	None
K: Inferences drawn from other personal information.	Affiliates, partners, parent/subsidiary organizations, service providers, advertising networks, and government entities	Affiliates, partners, parent/subsidiary organizations, service providers, advertising networks, and government entities
L. Pet’s Medical information Animal’s name, age, nutrient, pictures, current physical status, behavior, symptoms, Medical history, Medical records, consultation, environments	Affiliates, partners, parent/subsidiary organizations, service providers, advertising networks, and government entities	Affiliates, partners, parent/subsidiary organizations, service providers, advertising networks, and government entities

RESELLING PERSONAL INFORMATION

The CCPA prohibits a third party from reselling personal information unless you have received explicit notice and an opportunity to opt-out of further sales. The following businesses purchase personal information from us and may resell that information. To opt-out of those sales, please visit that business' opt-out notice at link(s) provided below.

None

YOUR RIGHTS AND CHOICES

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months (the “right to know”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will disclose to you:

The categories of personal information we collected about you.

The categories of sources for the personal information we collected about you.

Our business or commercial purpose for collecting or selling that personal information.

The categories of third parties with whom we share that personal information.

If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

sales, identifying the personal information categories that each category of recipient purchased; and
disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

The specific pieces of personal information we collected about you (also called a data portability request).

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.

Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

Debug products to identify and repair errors that impair existing intended functionality.

Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546, et seq.).

Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.

Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

Comply with a legal obligation.

Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

Exercising Your Rights to Know or Delete

To exercise your rights to know or delete described above, please submit a request by emailing us at support@drtail.us.

Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.

You may only submit a request to know twice within a twelve 12-month period. Your request to know or delete must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information, which may include:

Verifying your name and email address.

Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.

Response Timing and Format

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the twelve (12)-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, specifically via email unless otherwise agreed.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

DO NOT SELL MY PERSONAL INFORMATION

If you are age 16 or older, you have the right to direct us to not sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we actually know are 16 years old or younger. Consumers who opt-in to personal information sales may opt-out of future sales at any time.

To exercise the right to opt-out, you or your authorized representative may submit a request to us by visiting https://www.drtail.us/ and following the prompts/emailing us at privacy@drtail.us.

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by: emailing at privacy@drtail.us.

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

NON-DISCRIMINATION

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.

Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

Provide you a different level or quality of goods or services.

Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

OTHER CALIFORNIA PRIVACY RIGHTS

California’s “Shine the Light” law (California Civil Code Section § 1798.83) permits users that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to support@drtail.us.

CHANGES TO OUR PRIVACY POLICY

CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact us by any of the following methods:

You may email us at support@drtail.us, or contact us by post at our corporate address, located at:

Dr.Tail Inc. 440 N. Wolfe Road Sunnyvale, CA 94085 United States